Novel Coronavirus (Covid-19) Pandemic Update

Respecting Your Health and the Health of Others

Our work revolves around inspecting homes. Inevitably, we encounter homeowners, their
family and friends and other members of the public on a daily basis. We are mindful of
concerns regarding Covid-19 and would like to reassure you that we are committed to the
health and safety of everyone we encounter.

What precautions have we implemented?
We are largely a home-based company (certainly so whilst current guidance recommends
such). Under normal circumstances we hold regular in-house face to face meetings. In the
current environment, and until further notice, all our meetings are now held online. This
means there is absolutely no risk of virus spread within our organisation.

Subject to availability, all our surveyors carry hand sanitisers and hand wipes which will be
used immediately prior to entry to your home, we also carry disposable gloves (again
subject to availability) and a fresh pair is worn for each inspection. In order to further
minimise our contact with your property we will ask you to open all doors in order that we
may move about your home with a minimal amount of contact.

We currently have a ‘no handshake’ policy. A greeting with a smile is given however!
In the event, that a member of our team displays symptoms of Covid-19 as described in the
latest advice provided by the NHS, they will self-isolate. In the event, that an appointment
has been made to inspect a home, and prior to the inspection, the surveyor displays
potential Covid-19 symptoms, we will cancel the appointment. Every attempt will be made
to rearrange the inspection by another available surveyor for the same time or for the
nearest available slot. In such circumstances, a delay in the process is likely to arise.

Our requests
Prior to our inspection, we may request a response to one or more of the following
questions put to occupants of the homes we are instructed to inspect, regardless of
whether the person will be present during the inspection:

Question 1
Within the last month, has any occupant of the property been abroad and if so, where?
Question 2
Within the last 14 days, has any occupant of the property been in direct contact with anyone
who has either been confirmed as carrying the virus or been placed under isolation following
advice from a member of NHS staff?
Question 3
Has any occupant of the property recently been in self-isolation or currently is in selfisolation
due to suspected symptoms of Covid-19?
Question 4
Has any occupant of the property recently shown any symptoms of Covid-19 such as a
persistent dry cough, fever or shortness of breath?
Question 5
Has any occupant of the property recently been identified as a ‘vulnerable or high risk’
individual by the NHS and advised to avoid any face to face contact? (You may have received
a letter recently from the NHS or a clinic in this regard in the last few days).

Finally….
We would like to cause as little inconvenience as possible to occupants of the properties we
inspect. If possible and practical, and in order to help reduce the risk of spreading the virus,
so protecting both the occupants and the surveyor as well as the wider public, we would
request that either:

• no one is present during the inspection, but remains contactable through their agent in
case there are questions we would like to ask about the property
or
• where possible the occupant stays in a room separate from the surveyor for the duration
of the inspection, and at other times a distance of at least three metres maintained.
If you have any questions or concerns, please do contact us.

Thank you for your assistance, and we wish everyone good health in these challenging
times.